Terms of service

Terms of Service – Valensa Jewell

OVERVIEW

Welcome to Valensa Jewell! The terms “we”, “us” and “our” refer to Valensa Jewell. Valensa Jewell operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Valensa Jewell is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.
You may be asked to provide certain personal information, such as your email, billing, payment, and shipping details to use our store. You agree that all information provided is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account and password. Any activity under your account is your responsibility.

SECTION 2 - OUR PRODUCTS

We strive to display products as accurately as possible. However, due to variations in device screens, product colors and finishes may slightly differ from how they appear online.
We do not guarantee that products will meet your expectations. Descriptions and prices may change at any time without notice. We reserve the right to discontinue products or limit their sale by region or quantity.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Orders are only confirmed once accepted and processed by Valensa Jewell.
We may decline or cancel an order at our discretion, and will attempt to notify you if this occurs.
Purchases are subject to our Refund & Return Policy. Products are intended for personal use only and not for resale.

SECTION 4 - PRICES AND BILLING

All prices are displayed in INR (Indian Rupees) unless otherwise stated. Prices may change without prior notice.
Taxes, shipping, and handling charges (where applicable) will be added at checkout.
You agree to provide current and accurate payment details and authorize us to charge your chosen payment method.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and dispatched within 48 hours (excluding Sundays and holidays).
Domestic deliveries usually take 2–7 business days, while international deliveries may take 7–15 business days depending on courier and customs.
Once shipped, tracking details will be provided via email, SMS, or WhatsApp.
Title and risk of loss pass to you once the product is handed over to the courier.
Full details can be found in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Services (including logos, text, designs, graphics, and trademarks) are the property of Valensa Jewell or its licensors.
You may not copy, reproduce, modify, or use any material without written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or apps. These are offered “as is” without warranties. Your use of such tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the accuracy, reliability, or content of third-party materials. Transactions with third-party sites are solely between you and the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Valensa Jewell is powered by Shopify, but Shopify is not a party to your purchases or agreements with us. Shopify bears no responsibility for issues arising from your transactions with Valensa Jewell.

SECTION 10 - PRIVACY POLICY

Your personal information is governed by our Privacy Policy and may also be subject to Shopify’s Privacy Policy. By using our Services, you agree to such data collection and processing.

SECTION 11 - FEEDBACK

If you submit feedback, suggestions, reviews, or content (“Feedback”), you grant Valensa Jewell a royalty-free license to use, publish, and display it. We reserve the right to remove any inappropriate or unlawful content.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our site may contain errors in product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors or cancel orders based on them.

SECTION 13 - PROHIBITED USES

You may not misuse our Services for unlawful purposes, transmit harmful code, spam, impersonate others, or interfere with website security. Violation of these terms may lead to suspension or termination of your account.

SECTION 14 - TERMINATION

We reserve the right to terminate your access at any time if you breach these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free operation of our website.

SECTION 16 - LIMITATION OF LIABILITY

Valensa Jewell, its affiliates, and partners shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from your use of our Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Valensa Jewell and its affiliates from claims arising out of your violation of these Terms or misuse of the Services.

SECTION 18 - SEVERABILITY

If any part of these Terms is held invalid, the remaining provisions will continue to apply.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms and any related policies (Shipping, Refund, Privacy) form the entire agreement between you and Valensa Jewell.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior consent. We may assign our rights and obligations without notice.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India where Valensa Jewell is headquartered.

SECTION 22 - HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. Any material changes will be posted on this page, and continued use of our Services constitutes acceptance of the updated Terms.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service can be directed to:
📩 support@valensajewell.com